kjfb's Privacy Policy

1 Introduction and Scope

kjfb ("we", "our", or "platform") is a trusted online gaming and betting service provider in Bangladesh. We place the highest importance on the privacy and protection of our users' personal information. This Privacy Policy ("Policy") explains how kjfb collects, uses, stores, and protects your personal information.

This policy applies to kjfb's website (kjfb.lat), mobile application, and all associated digital services. By using our platform, you are considered to have accepted the terms of this policy from the moment you complete registration. If you disagree with any part of this policy, please refrain from using our services.

This policy is an integral part of our Terms and Conditions. Reading both documents together will give you a complete understanding of how your account is managed and your personal information is protected on kjfb.

2 Information Collection

kjfb collects your information from two main sources: (a) information you provide directly, and (b) information collected automatically while you use the platform.

2.1 Information You Provide

During registration, verification, and transactions, we may collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile phone number
• Home address (if required)
• National ID or passport number (for KYC verification)
• Payment-related information — such as bKash, Nagad, or Rocket mobile numbers and bank account details
• Messages and complaints sent via live chat or email

2.2 Automatically Collected Information

When you use the kjfb platform, our system automatically records the following information:

• IP address and geographic location (at country level)
• Device type, operating system, and browser version
• Session time and duration
• Pages visited and click patterns on the platform
• Gaming activity history and betting logs
• Deposit and withdrawal history

2.3 Information Received from Third Parties

For identity verification (KYC), fraud prevention, and payment processing, we may also receive information about you from approved third-party service providers. This information is always collected on a legal basis and under strict confidentiality agreements.

3 Purpose of Information Use

kjfb uses your personal information only for specific, transparent, and lawful purposes. The main reasons for our use of information are described below:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits and withdrawals — via bKash, Nagad, Rocket, and bank transfer
• Ensuring smooth operation of gaming and betting services
• Managing bonuses, cashback, and promotions
• Responding to your requests, complaints, and support queries

3.2 Security and Compliance

• Completing identity verification (KYC) and age verification
• Preventing fraud, money laundering, and other illegal activities
• Complying with applicable laws and regulations
• Identifying at-risk behaviour under responsible gaming policy

3.3 Platform Improvement and Personalisation

• Recommending games and services based on your preferences
• Improving platform performance and user experience
• Diagnosing and resolving technical issues
• Evaluating business performance through statistics and analysis

3.4 Communication

• Sending important account-related notifications
• Sending security alerts and transaction confirmation messages
• Informing you about promotional offers and new features with your consent

4 Information Storage and Security

kjfb applies industry-standard technical and organisational measures to protect your personal information. We use SSL (Secure Socket Layer) encryption technology to keep all data transmissions secure. Our servers are located in secured data centres and multiple layers of protection are used to prevent unauthorised access.

4.1 Technical Security Measures

• 256-bit SSL/TLS encryption on all connections
• Sensitive information stored in encrypted form
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Two-Factor Authentication (2FA) support

4.2 Data Retention Period

We retain your information only for as long as necessary. Beyond the period your account is active, some information may be retained for a defined period after account closure to meet legal obligations. Financial transaction records are generally kept for a longer period in accordance with applicable law.

4.3 Staff Access

Only authorised kjfb staff may access your personal information, and only for professional reasons. All staff operate under strict confidentiality agreements and receive regular training on data protection.

5 Sharing Information with Third Parties

kjfb never sells or rents your personal information to third parties for commercial purposes. However, we may share your information with selected parties in the specific circumstances described below:

5.1 Service Provider Partners

To operate our platform, we work with trusted third-party technology companies such as payment processors, game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe), identity verification services, and technology infrastructure providers. These companies receive only the information needed for their designated tasks and are required to comply with kjfb's privacy standards.

5.2 Legal Obligations

We may provide required information in response to a valid court order, government directive, or lawful request from a law enforcement authority. In such cases, we provide only the minimum information necessary for the specific request.

5.3 Business Restructuring

In the event of a merger, acquisition, or restructuring of kjfb's business, your information may be transferred to the new entity. In such cases, the new entity will be required to comply with the terms of this privacy policy.

6 Cookies and Tracking

The kjfb platform uses cookies and similar technologies to improve your browsing experience and maintain service functionality.

6.1 Types of Cookies We Use

• Essential Cookies: Essential for the platform's core functionality, such as maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferred language, theme, and other settings.
• Analytical Cookies: Used to understand which sections of the platform are used most and to improve services.

6.2 Cookie Controls

You can accept or reject cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some core platform functionality to not work properly.

7 Your Rights

As a registered user of kjfb, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, although this may not be fully possible where legal obligations exist.
• Right to Object: The right to object to certain types of data processing, including marketing communications.
• Right to Portability: The right to receive your information in a structured, machine-readable format.
• Withdrawal of Consent: The right to withdraw consent you have given at any time (this will not affect processing already completed).

To exercise these rights, contact our support team via 24/7 live chat or by emailing [email protected]. We will respond to your request within a reasonable time.

8 Protection of Minors

kjfb provides services only to persons aged 21 or over. We do not intentionally collect any information from minors. We take the necessary steps to verify age at the time of registration.

If we become aware that a person has opened an account while under the age of 21, we will immediately close that account and securely delete all information collected. If you believe a minor is using our platform, please contact us.

9 Policy Changes

kjfb reserves the right to change or update this privacy policy at any time. If any significant changes are made, we will notify you by one or more of the following methods:

• By displaying a prominent notice on the platform
• By sending a notification to your registered email address
• By updating the "Last Updated" date at the top of this page

Continued use of the platform after any changes will be considered acceptance of the updated policy. We therefore recommend that you visit this page regularly.

10 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team. Our team provides support in Bengali 24 hours a day, 7 days a week.